Information Technology Infrastructure and Service Management

Information technology (IT) infrastructure refers to an enterprise's entire collection of hardware, software, networks, data centers, facilities and related equipment used to develop, test, operate, monitor, manage and/or support the delivery of computing services to the business. Operating this infrastructure to deliver appropriate service levels for minimum cost is an ongoing challenge for both business and IT management.

This Insight document reviews some of the major topics in this area including the migration to cloud computing, standardization around ITIL processes, integrated toolsets to support those processes, and the need to maintain business and operational discipline.

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