Support Software Development Litigation

Client

 An $6B hotel and leisure company that owns, operates, franchises and manages hotels, resorts, spas, residences, and vacation ownership properties. The company owns, manages, or franchises over 1,200 properties employing over 180,000 people.

Project Goals

The company required an expert witness in software development and Customer Relationship Management (CRM) software to assist in an arbitration with a third party software developer.

Deliverables

The expert witness was required to:

• Assess the developed software against contract terms
• Develop a written report regarding the approach, costs, timeline and functionality delivered
• Testify in arbitration proceedings

Results

Arbitration resulted in a favorable finding for the company