Envision, Develop, and Implement Customer Self Service Business Model


 A >$10B manufacturer and distributor of tissue, pulp, paper, toilet and paper towel dispensers, packaging, building products and related chemicals. The company employs more than 40,000 people at more than 300 locations in North America, South America and Europe.

Project Goals

The company desired to:


The project delivered the following:


Management incorporated the assessment’s recommendations into the annual budget process and moved forward with all four opportunities.