Develop and Implement IT Chargeback Process

Client

 A $4 Billion home, auto, life, health and valuables insurance company

Project Goals

Develop and implement a process to appropriately account for central information technology costs

• Allow business units to manage information technology costs to ensure costs and value aligned
• Ensure information technology costs accurately reflected actual use within the corporation

Deliverables

This project produced and implemented the processes and supporting information to:

• Calculate true direct and indirect information technology costs
• Accurately assign costs to departments that incurred them
• Provide business management control over their information technology costs
• Train business management on information technology costs and related metrics

Results

• Improved departmental budgeting for information technology costs
• Increased business control of information technology costs
• Complete information technology cost recovery (a net zero-based information technology organization)